Frequently asked questions
We store your data in CJ1 Data Center, Cyberjaya that is 24/7 guarded.
As a first step, customers should record details about error messages and capture screenshots of the issue they are facing. This allows us to accurately diagnose and resolve the problem. In some cases, simply closing the program and restarting the computer to reset the system may fix the issue.
We follow an Agile methodology and once we start working on your project. We’ll keep you informed and update you on everything that’s going on regularly. Thanks to our project management strategy, communication is smooth.
Zoho development projects can typically take three to seven weeks to complete. However, there is no fixed time for any project. Because it all depends on the size, type, customization, integration, features, and functionality of the project.
Kindly fill in the data migration form available on the following link: Migration
SmarterMail is a full-featured email, group chat and team collaboration server that is the ideal Microsoft Exchange alternative. It is programmed to provide businesses with the need for functionality without compromising security, reliable business access and personal communication.
POP3 (Post Office Protocol) and IMAP (Internet Message Access Protocol) are email protocols that you can pick when configuring your email account in an email application (e.g. MS Outlook, Windows Live Mail or others) on a computer or mobile devices or tablets. You can arrive at a stage during the setup procedure where you have to decide between POP3 or IMAP setup.
POP3 downloads all email content into your email app. You can access stored emails even when you’re working offline and store new emails in the OUTBOX ready for delivery when you’re back online. Users can opt to delete the email from the server once it is downloaded to save hosting space or configure to leave a copy of the downloaded email on the mail server for any number of days.
IMAP protocol synchronizes the content of emails between your email application and the mail server, your email application and the mail server, your email application must still be online for you to access the status of your mail. Email content on all devices between your email application and the webmail is the same, as both of them synchronized their mail server content.
Microsoft 365 is a productivity cloud designed to help us accomplish various important tasks seamlessly, both in work and life, with the best Office apps, intelligent cloud services, and advanced security measures.
It means we will take care of all your information technology needs. We source the best hardware and software suitable for your organization, including installation, technical support, and IT staffing requirements. Additionally, we provide consultation and emergency assistance to ensure the continuity of your business operations.
Another service from Google is a suite of applications used for managing organizations. for full collaboration Suitable for businesses of all sizes Whether small, medium or large, there will be an application suitable for any task. Many to choose from
Cloud backup, or online backup, is a process where data backup is transferred to an external server every night. The server is located in a secure data center in Perth. Cloud backup is safe, reliable, and easy to manage and monitor.
A business email hosting service is a service that runs or operate email servers on the Internet. Usually business email hosting services provide paid email as opposed to free email or webmail that are funded by ads. Thus, business email hosting services differ from traditional end-user email providers such as webmail sites.
Our service format operates on a fixed monthly payment basis. Once you enter into a contract, our Managed IT Services will cover maintenance and support for all components of your network.
Please provide the model/specifications, quantity of computers, and the rental duration in “daily”, “weekly”, and “monthly” formats for an initial cost assessment. The rental computers will come with licensed Windows 10, MS Office 365 (Word, Excel, PowerPoint), and Eset antivirus software pre-installed and ready for use.
Different payment options are introduced to provide customers with maximum flexibility.
The Microsoft 365 Business Basic, Apps for Business, Business Standard, and Business Premium plans are available for both monthly and annual commitment payment options.
- Payment according to the monthly commitment: You will pay on a monthly basis, and you can cancel anytime.
- Payment according to the annual commitment: You will register for usage for one year, but you can choose to pay monthly or pay for the entire year at once when registering. There is a discount for selecting these payment options.
Microsoft 365 Enterprise plans, Office 365 Enterprise (including standalone plans like Exchange Online), and Microsoft 365 Apps for enterprise are available for annual commitment payment.
- Payment according to the annual commitment: You will register for usage for one year, but you can choose to pay monthly or pay for the entire year at once when registering.
AquaOrange provides relocation services, including equipment installation and network setup, to ensure readiness for use at the designated location, with the option for retrieval after use.
Microsoft 365
What is Microsoft 365?
Microsoft 365 is a cloud productivity suite designed to help us accomplish various important tasks, both in work and life, with the best Office apps, intelligent Cloud services, and advanced security measures.
The difference between monthly, annual, and contractual payment.
Payment options are introduced to provide maximum flexibility to customers.
Microsoft 365 Business Basic, Apps for Business, Business Standard, and Business Premium are available for monthly or annual payment plans.
- Payment according to the monthly agreement: You will pay on a monthly basis, and you can cancel anytime.
- Payment according to the annual agreement: You will register for usage for one year, but you can choose to pay monthly or pay for the entire year at once when registering. There is a discount for selecting these payment options.
Microsoft 365 Enterprise plans, Office 365 Enterprise (including standalone plans like Exchange Online), and Microsoft 365 Apps for enterprise are available for annual commitment payment.
- Payment according to the annual commitment: You will register for usage for one year, but you can choose to pay monthly or pay for the entire year at once when registering.
Microsoft 365 will work without an internet connection or not.
The Office apps you install on your PC or Mac, such as Word, Excel, PowerPoint, and Outlook, are available for your use even when you’re offline.
You will have access to your files stored on OneDrive when offline with Microsoft 365. Any changes you make while offline will be synced with OneDrive and all your devices when you reconnect.
You can read incoming emails or compose new emails and schedule meetings using Outlook. Your inbox and outbox will sync with your other devices when you reconnect.
All data associated with your Google Workspace account is completely secure. The security of the service is verified by numerous certifications such as ISO 27001, ISO 27017, ISO 27018, SOC 2/3, and FedRAMP. If you have questions about how data is encrypted in Google services, please contact us. As a Google Cloud Premier Partner, we have the latest knowledge on how Google’s infrastructure protects your data.
Free antivirus software typically has a much lower detection rate. However, the detection rate can be significantly increased with software that is suitable for the customer’s organization. If the customer requires a higher detection rate that is tailored to their organization’s needs, they can simply give us a call. We are happy to assist you with the latest antivirus software for protecting against spyware, malware, and viruses.
You can inform us of the number of accounts you want to use/request a quote through
sales@aquaorange.co.th / Contact number 02 686 3440
We will have backup machines installed at the rented location at a ratio of 1:10 (meaning for every 10 rented machines, there will be 1 backup machine provided). Additionally, our IT staff will be available to maintain and troubleshoot any issues, ensuring smooth operations without disruption to your work.
no problem! We can offer scalable solutions that can be customized to meet your specific needs, whether you require any IT service package, consultation, cybersecurity, or ThaiPC Support services. We make it easy with flexible flat-rate service plans that are customizable to suit your requirements.
Of course you can! Only for these circumstances, we have a purpose-built migration tool. Also, our team of experts will plan and advise on how to migrate the data for you.
certain. Email us about your requirements. or send information through our web page We will contact you back with a quotation.
With Google Workspace Business Standard, each user gets 30GB of storage (twice as much as a personal Gmail account). Google Workspace Business Standard provides 2TB per user, Business Plus offers 5TB, and the Enterprise package guarantees unlimited Google Drive storage.
Prices for business email accounts in Google Workspace start at $125 per user for one month (with Google Workspace Business Starter). You can see a detailed price list for Google’s productivity suite here.
Members can install Office apps on up to five PCs or Macs. five tablets and five mobile devices You can count a hybrid Windows device like the Microsoft Surface Pro as a PC or tablet.
Service contracts vary depending on the user’s preferences. Some users may prefer monthly subscription programs, while others may opt for multi-year contracts. Our service agreements typically start at 6 months.
Gmail features in Google Workspace (formerly G Suite) include custom business email addresses @yourcompany.com, unlimited group email addresses, a 99.9% availability guarantee, twice as much storage as free Gmail, no ads, phone and 24/7 support, Google Sync for Microsoft Outlook, and more.
The money-back guarantee shall be valid for only 30 days (from the date of payment). For the next purchase, GB Network Solutions will refund your billing account as credit. You can therefore use the credits to register any of our products or services again. Rebating applications made after 30 days are strictly prohibited. Terms and conditions applied.
If you are a business with fewer than 300 employees, you can get started online today. Companies with more than 300 employees can contact our sales team to learn more about our enterprise plans.
Flat-rate billing allows you to set a budget for your IT expenses, enabling you to focus more on your core business objectives. We can customize each service package for your specific business needs.
Yes, we do. Our guarantees include the 30 days money-back guarantee, 99.9% Server and Network Uptime Guarantee and 24/7 Dedicated Technical Support.
Using documents such as a company certification letter or Form Por.Por. 20 as supporting evidence for computer rental is sufficient, and there is no need to place a deposit.
No, you don’t. Our team of experts will take care of your business email server.
You cannot purchase individual applications separately. Google Workspace is a suite of applications designed to work together. For example, you can save Gmail messages as events in your calendar with just one click. Changes and comments made to Sheets, Docs, or Slides won’t go unnoticed by colleagues as everyone will receive email notifications. In Calendar, you can also create Google Meet meetings and notify other attendees. Working within the cohesive environment of Google Workspace applications ensures maximum efficiency and productivity.
You can do this regardless of the size of your organization. We recommend that you distribute the responsibility of managing users and services to a trusted group of users. You can grant admin privileges to users by assigning applicable admin roles. Assigning a role to a user grants them access to your Admin console. You can designate a user as a super admin, who can perform all tasks in the Admin console, or assign roles with limited responsibilities, such as allowing them to create groups, manage service settings, or reset user passwords.
After switching to Google Workspace, you can opt not to use other office programs. All tasks you used to perform in those programs can also be done in Google Workspace. Don’t worry about the files you created earlier; they will not become useless. Documents with other extensions (such as .txt or .docx from Microsoft Office) can be easily viewed in Drive or converted to Google Workspace files without losing any features.
You can install other necessary programs by yourself, or if you want us to handle it, please let us know so that we can assess additional service charges. (Installed programs must be legitimate and licensed.)
There is no charge. in counseling
ThaiPC Support will be responsible for the delivery, relocation, installation (including quality assurance checks to ensure the machines are ready for use), and retrieval of the rented equipment only. If the customer requires IT staff to assist with day-to-day operations, please notify us so that we can assess additional service charges.
